Store Policy

29:11 Return & Exchange Policy

We want you to love your purchase! If you are not completely satisfied with your order, we are happy to offer store credit or exchanges within 14 days, provided your return meets the requirements below.

Return Timeframes

Return Request: Returns must be requested within 14 days of your delivery date for shipped orders.
Local Pickup Orders: The 14-day return period begins on the date the order is placed, not the date the order is picked up.
Return Shipping: Once your return is approved, you have 4 days to mail your item(s) back.
Late Returns: Items shipped back outside of the return window will be rejected and returned to the sender at the customer's expense.

Return Requirements

To qualify for a return or exchange, items must be:

Unworn and unwashed
Free of makeup, deodorant, perfume, smoke, and other scents
Free of stains, damage, or signs of wear
Returned with original tags attached, when applicable
Returned in the original shoebox for shoes, when applicable

Final Sale Items

The following items are FINAL SALE and are not eligible for return, exchange, or store credit:

All jewelry
Accessories
Undergarments, including bras, bralettes, etc.
Holiday or themed items
Clearance Collection items
Sale items
Items marked more than 25% off
Black Friday and Cyber Monday purchases
Flash Sale items
Custom items
Pre-order items

All sale items are final sale.

Holiday/Themed Items: Holiday and themed items cannot be returned after the holiday or applicable event has passed.

Store Credit

Due to payment processing fees and the impact those fees have on our small business, 29:11 Boutique does not offer monetary refunds.

Approved returns are issued as store credit.

For website purchases, store credit will be issued as an electronic gift card and emailed to the email address used at checkout. Store credit:

Can be used online
Does not expire
Can be used toward future purchases

Please allow up to 48 hours after we receive your return for your store credit to be processed.

How to Use Your Store Credit

Online: Enter your gift card/store credit code during checkout.

Mail-In Returns

Please contact the store directly.

Free Returns Coverage

If you choose Free Returns Coverage at checkout, your return shipping label is included. This allows you to return eligible item(s) for store credit or an exchange without paying the return shipping cost.

If you do not purchase return coverage, you may still return eligible items, but you will be responsible for the cost of the return shipping label.

All returns must meet the requirements outlined in this Return Policy.

Damaged or Defective Items

If you believe you received a damaged or defective item, you must notify us within 3 days of the delivery confirmation date.

After 3 days, the item will be considered subject to normal wear and tear, and the claim will not be accepted.

No exceptions.

To report a damaged or defective item, please contact us with:

Your order number
Photos clearly showing the issue

Exchanges

Once an item has been exchanged, the exchanged item is FINAL SALE and cannot be returned or exchanged again.

Cancellations

Orders may be canceled only if they have not yet shipped.

Because we do not offer monetary refunds, approved cancellations will be issued as store credit/gift card credit for the order total, including shipping costs when applicable.

Once an order has shipped, we are unable to cancel the order.

Local Pickup — Shipping Selected by Mistake

If you accidentally select shipping at checkout but intended to choose local pickup, we can issue the shipping charge back to you in the form of store credit/gift card credit.

We are unable to issue monetary refunds for shipping charges.